FWe ship items worldwide.

Shipping, Exchanges & Returns, Warranty


Jade jewelry all items purchased on www.helengradeajade.com are dispatched either the same or next working day from our Melbourne facility. All orders come with a free shipping box and a wipe cloth. Pendant comes with a free cord.

Exchanges & Returns

You can exchange or return unused items within 7 days of receiving the item.

Bangles and rings: It is the responsibility of the customer to order the correct size. We do provide a sizer with every order but are not responsible for the incorrect use of this device which has proven to be very accurate and useful. If the wrong size ring or bangle has been ordere you can return for an exchange.

For all returns and exchanges the customer is responsible for the costs of sending the items back to us and back to the customer.

Items must be received here in “new perfect condition”. Any items sent back insufficiently packaged including in just a bubble wrap envelope will not be accepted as the items will almost certainly be damaged and will no longer be considered in “new perfect condition”.

For wrong size order there will be a 10% restocking fee occur.

If you have any questions about the items please contact us at once. We will resolve it for you ASAP. We will make the refund as soon as we get back the item. Or replace the item for you.

import duty and tax if accur that is the buyer’s responsibility to pay,For buyer ordered the wrong size ,there is a five dollars restocking fee occur.


We accept PayPal / MasterCard / Visa / Secure Payments via PayPal

We are happy to assist you please message us for further assistance.

Click Here to Contact Us :helengradeajade@gmail.com