We ship items worldwide.

Shipping

All jade jewelry purchased from www.helengradeajade.com is dispatched from our Melbourne facility within the same or next business day.
Every order includes a complimentary jewelry box and polishing cloth.

Exchanges & Returns

We accept returns or exchanges within 7 days of receiving your item. Items must be returned in new, unworn, perfect condition and securely packaged. Items returned in insufficient packaging (such as bubble wrap envelopes only) will not be accepted.

Refunds are processed once the item is received and inspected. We are happy to offer a replacement where available.

Return shipping costs for exchanges, returns, or repairs are the customer’s responsibility.

Sizing (Bangles & Rings)

Customers are responsible for ordering the correct size.If the wrong size is ordered:

• Exchanges are accepted

Import Duties & Taxes

Any applicable import duties or taxes are the responsibility of the buyer.

Payment Methods

We accept:
PayPal, Visa, MasterCard, and secure payments via PayPal.

For any questions, please contact us at:
[email protected]

We are always happy to assist you.