Helen grade A jade will accept, for return or exchange, items that are in new conditions, unworn, unaltered, and free of damages by the customer.
For a full refund or exchange: mail out your item within 7 days from the receipt of order. items must be returned in their original packaging.
Purchases made through Afterpay will not be entitled to a full refund, however, A fee 7% charged by Afterpay is non-refundable when you make a payment through them.and the shipping cost is nonrefundable.
Other payment methods are entitled to a full refund. and the shipping cost is nonrefundable.
The certificate
If you need to do a GAA certificate,80 AUD fee applied
GAA certificate
Shipping and Improt Duties
Items stock in Australia
Standard domestic and international shipping with Australia Post (with tracking)
Estimated delivery time:
Domestic:1-7 business days
International:3-10 business days
Item stock in China :
Standard domestic and international shipping with EUB (with tracking)
Estimated delivery time: 3-10 business days
Insurance:
Item over 100 AUD , insurance is compulsory.therefore we will declare the right value on the shipping label.
Import duties:
Import duties are the buyer’s responsibility to pay.
